County Car and Van Rental Support Centre

Customer's Own Insurance

If you're a retail customer, chances are you'll hire the vehicle under County's insurance cover. However, some vehicle categories are excluded from cover and require our customers to provide their own cover instead - known as "COI." Other customers may choose to save money by electing to provide their own cover on a voluntary basis.

However, when bringing your own cover it is important to double-check that it is going to meet our underwriter's requirements. We cannot recommend insurance providers, but we will validate cover sent to us before release of the hire vehicle. In order to ensure a smooth pick up experience, you must obtain an COI clearance in writing from us at least 72 hours before travel. (This is because we are unable to complete COI validation at weekends.) If you've had your booking request confirmed under terms which do not permit changes, you've specified COI, but you are unable to obtain our approval by this deadline, we'll treat your booking as a no-show.

Your own provided cover must:

In addition, we advise you to be wary of "short term" insurance providers who often exclude hire vehicles (or require specific endorsement of them), do not cover the market value of the vehicle, or are unsuitable in some other way. We also caution you not to confuse motor insurance policies with those that simply seek to underwrite insurance excesses - these are often marketed misleadingly as "car hire insurance." You can't use them for COI cover.

If you've made a booking request specifying COI, you must send the following policy documents to the pick-up branch and obtain an COI clearance in writing from us at least 72 hours before travel:

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