County Car and Van Rental Support Centre

Online Booking Cancellation Policy

Customer-initiated cancellation of an order may incur a charge.

Once a booking request has been accepted by us, which includes a discount for 'no changes' then no changes to the booking may be made, and cancellation or no-show will result in a cancellation charge, up to the value of the rental charge. 

Once a booking request has been accepted by us, which does not include a discount for 'no changes,' then changes or cancellation to the booking may be requested by the hirer, up to 23:59 three days before collection, without a change or cancellation fee. After that point, a change or cancellation charge up the value of the rental charge will be levied. A no-show will result in a cancellation charge equal to the rental charge.

"No show" means the person named in the booking does not present within 60 minutes of the agreed booking start date, time and rental office.

In all cases: